GURANTEE

Damaged item received: If you have received a defective item please contact our Customer Care through contact us tab within 24 hours of receiving your order with your order reference number and details of the defect. We will then investigate the cause of the defect and if we find that the item has been damaged during shipping we will arrange for a surveyor to visit at your address and review the damage. He will also take your declaration. We will then arrange for the item to be picked up and sent back to us. We will then arrange for you to receive a replacement item. Please make sure you hang on to the original packaging, box and receipt. Return shipping arrangements and costs will be on us in such case.

Different item received: If you received a different item than what you ordered, you can contact our Customer Care through contact us tab within 24 hours of receiving your order with your order reference number and details of the item which is different from what you ordered. We will ascertain the reason for the discrepancy. If we find we have made a mistake, we will arrange for the item to be picked up and sent back to us. We will then arrange for you to receive the correct item. Please make sure you hang on the original packaging, box, and receipt. Return shipping arrangements and costs will be on us in such case.